Privacy Policy
Last Updated: June 2026
Introduction
Travel Holidays Tours & Safari Ltd (“we”, “our”, or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, contact us, or book any of our tours, safaris, trekking adventures, or travel services.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
Full name
Email address
Phone number
WhatsApp contact details
Nationality
Passport information (when required for bookings)
Travel dates and preferences
Emergency contact details
Payment and billing information
Any additional information provided during inquiries or bookings
We may also collect non-personal information such as:
IP address
Browser type
Device information
Website usage data
Pages visited on our website
2. How We Use Your Information
We use the information we collect to:
Process and manage tour bookings
Respond to inquiries and travel requests
Create customized safari itineraries
Provide customer support
Send booking confirmations and travel updates
Improve our website and services
Meet legal and regulatory requirements
Prevent fraud and unauthorized activities
With your consent, we may also send promotional offers, travel updates, and marketing communications.
3. Sharing of Information
We respect your privacy and do not sell, rent, or trade your personal information to third parties.
However, we may share information when necessary with:
Hotels and lodges
Airlines and domestic flight operators
National parks and conservation authorities
Transportation providers
Payment processing providers
Travel insurance providers
Government authorities where required by law
Information shared is limited to what is necessary to provide the requested services.
4. Payment Security
All payments made through our website or approved payment channels are processed using secure payment systems.
Travel Holidays Tours & Safari Ltd does not store complete credit card information on its servers. Payment transactions are handled through trusted third-party payment providers and banking institutions.
5. Data Security
We implement reasonable technical and organizational measures to protect your personal information from:
Unauthorized access
Loss or theft
Misuse
Disclosure
Alteration
Destruction
While we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be 100% secure.
6. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve user experience and analyze website performance.
Cookies help us:
Understand visitor behavior
Improve website functionality
Remember user preferences
Measure marketing effectiveness
You may choose to disable cookies through your browser settings, although some website features may not function properly.
7. Marketing Communications
If you subscribe to our newsletter or provide consent, we may send you:
Travel inspiration
Special offers
Safari updates
Promotional campaigns
You may unsubscribe from marketing communications at any time by following the unsubscribe link or contacting us directly.
8. International Data Transfers
As we serve travelers from around the world, your information may be transferred to and processed in countries outside your country of residence when necessary to facilitate travel arrangements.
We take reasonable steps to ensure that your information remains protected during such transfers.
9. Data Retention
We retain personal information only for as long as necessary to:
Fulfill booking obligations
Meet legal and accounting requirements
Resolve disputes
Enforce agreements
When information is no longer required, it will be securely deleted or anonymized.
10. Your Rights
Depending on applicable laws, you may have the right to:
Access your personal information
Request corrections to inaccurate information
Request deletion of your information
Object to certain processing activities
Withdraw consent for marketing communications
Requests may be submitted using the contact details provided below.
11. Third-Party Websites
Our website may contain links to third-party websites, including accommodation providers, tourism partners, and payment services.
We are not responsible for the privacy practices, content, or security of external websites. We encourage users to review the privacy policies of any third-party sites they visit.
12. Children’s Privacy
Our services are not intended for children under the age of 18 without parental or guardian supervision.
We do not knowingly collect personal information from children without appropriate consent.
13. Changes to This Privacy Policy
Travel Holidays Tours & Safari Ltd reserves the right to update this Privacy Policy at any time.
Any changes will be posted on this page along with the updated revision date. Continued use of our website and services after changes are posted constitutes acceptance of the revised policy.
Contact Us
If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us:
Travel Holidays Tours & Safari Ltd
📍 Arusha, Tanzania
📧 Email: info@travelholidaystours.com
📞 Phone / WhatsApp: +255 620 304 892
We are committed to protecting your privacy and maintaining the security of your personal information.